I watch netflix instant regularly on my two roku devices and
on my PC. I've enjoyed HD video for over a year. Two weeks ago the
picture degraded and is worse than SD.
It's not a bandwidth issue or a wireless signal issue. I've eliminated both. I called netflix twice. They believe comcast, my cable company is
throttling them. This fits, since I have ample bandwidth and
other services, like Amazon still produce a good HD signal. Netflix will email me data they have used to
determine this. I will share it with Comcast
and see where I can get. Wish me luck.
UPDATE:
I had an online chat with a support person at Comcast. Comcast believes netflix is as fault. Although the issue has not been resolved, Comcast agreed to work directly with netflix to resolve the issue. I was pleased they were willing to take this step.
UPDATE:
I had an online chat with a support person at Comcast. Comcast believes netflix is as fault. Although the issue has not been resolved, Comcast agreed to work directly with netflix to resolve the issue. I was pleased they were willing to take this step.
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